Refund Policy details
No voluntary refunds
All CookArt sales are final. CookArt does not offer voluntary refunds, returns, or exchanges for change of mind, wrong selection, unwanted items, taste preference, or delivery delays outside our reasonable control.
Food, grocery, and pantry products cannot be returned once opened, unsealed, used, damaged after delivery, or otherwise made unsuitable for resale.
Legal exceptions
This policy does not remove mandatory consumer rights or legal guarantees. If applicable law requires a refund, repair, replacement, withdrawal right, or other remedy, CookArt will handle the request according to that law.
CookArt may issue a refund or replacement if we cancel an order, cannot supply the product, send the wrong item, or receive clear evidence that an item arrived damaged or defective.
Reporting an issue
If an item arrives damaged, defective, or incorrect, use the support contact published on the storefront within 48 hours of delivery with your order number, photos of the item, packaging, and delivery label, and a short description of the issue.
Please keep the product and packaging until CookArt replies. Disposing of the product before review may prevent us from verifying the issue.
Refund method
Approved refunds are normally returned to the original payment method. Processing times depend on the payment provider.
Delivery fees are not refunded unless required by law or the issue was caused by CookArt.