Returns & Refunds Policy details
Mandatory rights and voluntary returns
CookArt does not offer an additional voluntary refund, return, or exchange programme for a change of mind, wrong selection, taste preference, or an unwanted product.
This does not limit mandatory consumer rights, including the statutory right to withdraw from eligible distance contracts and remedies for goods that are damaged, incorrect, defective, or otherwise not in conformity with the contract.
Cancelling before delivery
Email cookartpolska@zeuglobal.com as soon as possible with the order number and a clear cancellation request. CookArt will stop fulfilment where reasonably possible and confirm whether the cancellation was completed.
Fourteen-day withdrawal right
For eligible distance purchases, a consumer may withdraw without giving a reason within 14 days from the day the consumer or a nominated person receives the product. For separately delivered goods from one order, the period begins when the final product, batch, or part is received.
Send a clear withdrawal statement to cookartpolska@zeuglobal.com or by post to Aleja Najświętszej Maryi Panny 9, 42-200 Częstochowa, Poland before the deadline. Return the eligible goods within 14 days after sending the statement. The direct return cost is borne by the consumer unless CookArt agrees otherwise.
Food and sealed-product exceptions
Withdrawal is unavailable for goods that deteriorate rapidly or have a short shelf life. It may also be unavailable for sealed goods that cannot be returned for health-protection or hygiene reasons after the seal has been opened.
Products remain subject to complaint rights where they are not in conformity with the contract, even when a change-of-mind withdrawal exception applies.
Return address and packing
Send authorised returns to: Aleja Najświętszej Maryi Panny 9, 42-200 Częstochowa, Poland. Include the customer's name and order number so the return can be identified, and pack the products securely to avoid damage in transit.
Contact CookArt before sending goods as part of a complaint. Where the complaint concerns non-conforming goods, CookArt will arrange or reimburse legally required transport at its cost.
Complaints and claims
Submit a complaint by email to cookartpolska@zeuglobal.com or by post or in person at Aleja Najświętszej Maryi Panny 9, 42-200 Częstochowa, Poland. Describe the lack of conformity, when it was noticed, and the requested remedy. Provide an order number or other proof of purchase where available; a receipt is not mandatory.
CookArt responds within 14 days after receiving a consumer complaint. Statutory remedies may include repair, replacement, price reduction, or withdrawal from the contract when the conditions for that remedy are met.
Refund timing and method
Following a valid withdrawal, CookArt refunds the eligible amount within 14 days after receiving the withdrawal statement, using the original payment method unless another no-cost method is agreed. CookArt may wait until it receives the returned goods or proof that they were sent back.
The refund includes the cost of the least expensive standard delivery offered for the original order. Additional delivery costs chosen by the customer and direct withdrawal-return costs are not refunded unless required by law or agreed by CookArt.
Contact
Customer service, returns and complaints: Aleja Najświętszej Maryi Panny 9, 42-200 Częstochowa, Poland; email: cookartpolska@zeuglobal.com; phone: +48 690 300 948.